Available products ordered before 12:00 are dispatched on the same day and
generally with German based customers within 1 to 3 days and with customers outwith Germany within one week.
of our products are ready for immediate delivery in their standard form: special requests and individually
products, however, need to be ordered from the producer. As a general rule, such orders are delivered with 3-6
after your order has been confirmed we will advise of the expected delivery date and keep you informed of any
Deliveries within Germany are always free. For destinations outwith Germany please refer to the following table:
||Up to 100 EUR
||Over 100 EUR|
Austria, Belgium, Denmark, Liechtenstein,
Czech Republic, Finland, France,
Greece, Hungary, Italy, Norway *, Poland, Portugal,
Slovakia, Slovenia, Spain, Sweden, Switzerland *
|9 % of value of goods|
||25 % of value of goods|
* All shipments to Switzerland and Norway are sent tax free and exclusive German VAT.
The delivery charges levied only cover the actual delivery. Any applicable customs charges and taxes are not included.
These are calculated by the local customs authorities according to the nature of the goods and their size and weight
and must be paid directly to the local tax authority upon receipt.
An import duty is generally not charged as our products are classed as preferential goods of European origin.
Our Logistic Partners
Depending on size of the order and destination, (smow) orders are dispatched with
either DHL or one of our courier services.
Deliveries through courier services generally take place Monday to Friday, normal office hours.
- Deliver normally within 1-2 working days in Germany and Austria, ca. 3-5 days for the rest of Europe. Island (Mallorca, Ibiza, Cyclades) ca. 1 week
- Deliveries insured up to Euro 500 per packet
- Not always at home? Should you not be present when DHL call the delivery will either be left with a neighbour or taken to your nearest post office from where you can collect it.
Freight Delivery Standard
- Advance telephone call to confirm delivery time/date
- Delivery time normally 2-3 working days in Germany, outside Germany ca. 1 week
- Free: for exception please see table above
Delivery is to the delivery address, also known "delivery to kerb". Carrying of items to the final location within a building and disposal of packing is NOT included.
Receipt of Goods
Please check all goods carefully upon receipt and report any defects or damage to the
responsible carrier. Please also send us a copy of the report.