Shipping

Delivery Times

Available products ordered before 14:00 are dispatched on the same day and are generally with German based customers within 24-48 hours and with customers outwith Germany within 3-7 days. Many of our products are ready for immediate delivery in their standard form: special requests and individually configured products, however, need to be ordered from the producer. As a general rule, such orders are delivered with 3-6 weeks - after your order has been confirmed we will advise of the expected delivery date and keep you informed of any changes.


Delivery costs

Deliveries within Germany are always free. For destinations outwith Germany please refer to the following table:

  Up to EUR 100 Over EUR 100
Germany Free Free
Austria, Denmark,
Netherlands, Belgium,
Luxemburg 		10 EUR Free
Great Britain, France, Finland,
Sweden, Norway, Switzerland,
Italy, Czech Republic, Poland 		10 EUR 9% of value of goods
Other countries on request


Our Logistic Partners

Depending on size of the order and destination, (smow) orders are dispatched with either DHL or one of our courier services.
Deliveries through courier services generally take place Monday to Friday, normal office hours.

  • Deliver normally within 1-2 working days in Germany and Austria, ca. 3-5 days for the rest of Europe. Island (Mallorca, Ibiza, Cyclades) ca. 1 week
  • Tracking (please contact us for codes)
  • Deliveries insured up to Euro 500 per packet
  • Not always at home? Should you not be present when DHL call the delivery will either be left with a neighbour or taken to your nearest post office from where you can collect it.



  • Advance telephone call to confirm delivery time/date
  • Delivery time normally 2-3 working days in Germany, outside Germany ca. 1 week
  • Free: for exception please see table above

Delivery is to the delivery address, also known "delivery to kerb". Carrying of items to the final location within a building and disposal of packing is NOT included.



  • Our recommendation for USM Haller purchases
  • Only available in Germany for EUR 39,00 extra
  • Delivery within 1-3 work days, including advance telephone confirmation
  • Includes carrying to the final location in your home/office
  • Disposal of packaging (cartons, plastic cardboard)

The premium service is particularly intended for large and/or heavy items. Such items also have large quantities of packing materials, which will be taken away by the carrier. This is then centrally collected by the carrier before being disposed of in a responsible manner; and so not only a useful delivery option but also environmentally sound.



Receipt of Goods

Please check all goods carefully upon receipt and report any defects or damage to the responsible carrier. Please also send us a copy of the report.