PRODUCTS ROOMS Manufacturers & Designers Highlights Offers Info Showrooms

Dear all,

Against the background of the ongoing situation, an update on the current status of our services, opening times and delivery times.

SMOW ONLINE SHOP:

The smow online shop service team can be contacted as normal during our regular office hours by phone and email. Regardless of an increase in home office, orders will continue to be processed as before. However, due to the current high volume of orders, there may be delays in processing and shipping times. Our distribution centre is staffed and operational. The packaging and shipping of parcels and freight forwarding consignments is carried out under strict hygiene regulations. Deliveries of goods from our suppliers are being accepted.

At present, there may be increased delivery and information delays on the part of our manufacturers. This may be due to the following supply chain, production and service challenges:
- Increased order intake
- Capacity issues due to the Covid-19 outbreak in production facilities
- Logistics and transport constraints
- Longer delivery times for raw materials and components
As soon as we have concrete delivery information, the delivery times on our site will be adjusted accordingly. Our customer service informs you as individually and in detail as possible about your orders.

Unfortunately, we are currently unable to offer our Comfort freight transport delivery service as only a very limited number of our partners still offer the carrying of orders into an apartment/office. Therefore please ensure that you can accept furniture deliveries with our standard freight delivery service (to the front of the building), and are able to carry objects inside yourself.

Delivery times may differ from those stated on our website: our logistics partners are also affected by the current measures. At present, one to two days of extended delivery time can be expected for freight forwarding deliveries.

Should you have specific enquiries, please contact us:
Telephone: +49 341 22228822
Email: service@smow.com

SMOW STORES

As part of the current measures to combat the Corona pandemic, our smow stores will close from 16.12.2020 - 07.03.2021.
You can find specific information pertaining to the individual smow stores here:

SMOW BERLIN
Contact: Telephone 030 321 80 21 or Email berlin@smow.de
Consultation via Chat/Google Meet possible
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW CHEMNITZ
Contact and orders via telephone 0371 433 03 43 or Email chemnitz@smow.de
Store temporarily closed from Monday (14.12.2020) - Pick up in store possible after consultation

SMOW DÜSSELDORF
Contact: Telephone 0211 735 640 70 or Email duesseldorf@smow.de
Consultation via Chat/Google Meet possible
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW FRANKFURT
Contact: Telephone 069 850 92 30 or Email frankfurt@smow.de
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store/warehouse possible after consultation

SMOW FREIBURG
Contact: Telephone 0761 217 110 80 or Email freiburg@smow.de
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW HAMBURG
Contact: Telephone 040 767 962 00 or Email hamburg@smow.de
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW KEMPTEN
Contact: Telephone 0831 540 747 12 or Email kempten@smow.de
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW COLOGNE
Contact: Telephone 0221 933 80 60 or Email koeln@smow.de
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW LEIPZIG
Contact: Telephone 0341 124 83 30 or Email leipzig@smow.de
Store temporarily closed from Monday (14.12.2020) - Pick up in store possible after consultation

SMOW MUNICH
Contact: Telephone 089 6666 31 44 (Mon-Fr 10 am - 6 pm) or Email muenchen@smow.de
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW SCHWARZWALD
Contact: Telephone 07721 992 55 20 or Email schwarzwald@smow.de
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

SMOW STUTTGART
Contact: Telephone 0711 620 090 00 or Email stuttgart@smow.de
Consultation via Chat/Google Meet possible
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

USM × SMOW STUTTGART
Contact: Telephone 0711 217 474 00 r Email stuttgart@smow.de
Consultation via Chat/Google Meet possible
Store temporarily closed from Wednesday (16.12.2020) - Pick up in store possible after consultation

Call us, mail us, stay healthy, stay responsible!

Updated: 25.02.2021