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Dear all,

Against the background of the ongoing situation, an update on the current status of our services, opening times and delivery times.

SMOW ONLINE SHOP:

The smow online shop service team can be contacted as normal during our regular office hours by phone and email. Regardless of an increase in home office, orders will continue to be processed as before.

Our distribution centre is staffed and operational. The packaging and shipping of parcels and freight forwarding consignments is carried out under strict hygiene regulations. Deliveries of goods from our suppliers are being accepted.

Manufacturers that are acutely affected by the crisis may experience delays in delivery. As soon as we have concrete delivery information, the delivery times on our site will be adjusted accordingly. Our customer service also provides you with individual information about your orders.

Delivery times may differ from those stated on our website: our logistics partners are also affected by the current measures.

Unfortunately, we are currently unable to offer our Comfort freight transport delivery service as only a very limited number of our partners still offer the carrying of orders into an apartment/office. Therefore please ensure that you can accept furniture deliveries with our standard freight delivery service (to the front of the building), and are able to carry objects inside yourself.

In addition deliveries to the Czech Republic, Spain, Italy and Austria are currently suspended as the forwarding agents cannot, or only to a limited extent, deliver to these countries. In addition, there may be delays to European cross-border deliveries on account of increased border controls.

Should you have specific enquiries, please contact us:
Telephone: +49 341 22228822
Email: service@smow.com

SMOW STORES

Due to the current situation, our smow stores are having to close their doors, remain however available for you by phone and email. All stores will continue to take orders, discuss your orders or planning projects and prepare quotes. Delivery of orders continues by arrangement. You can find specific information pertaining to the individual smow stores here:

SMOW BERLIN
Contact: Telephone 030 321 80 21 or Email berlin@smow.de
Consultation via Chat/Google Meet possible; Collections Mon-Fri 10 am - 1 pm, until further notice; No out-of-office appointments in the next 2 weeks

SMOW CHEMNITZ
Contact: Telephone 0371 433 03 43 or Email chemnitz@smow.de
Consultations and order collections on request; No out-of-office appointments in the next 2 weeks

SMOW DÜSSELDORF
Contact: Telephone 0211 735 640 70 or Email duesseldorf@smow.de
Consultations and order collections on request

SMOW FRANKFURT
Contact: Telephone 069 850 92 30 or Email frankfurt@smow.de
Consultations on request; order collections Mon-Fri 10 am - 4 pm, until further notice

SMOW FREIBURG
Contact: Telephone 0761 217 110 80 or Email freiburg@smow.de

SMOW HAMBURG
Contact: Telephone 040 767 962 00 or Email hamburg@smow.de
Consultations on request; Order collections possible

SMOW KEMPTEN
Contact: Telephone 0831 540 747 12 or Email kempten@smow.de

SMOW COLOGNE
Contact: Telephone Anett Ahlefeld 0172-6053110, Guido Eichel 0170-4419951 or Email koeln@smow.de
Consultations on request; Order collections possible

SMOW LEIPZIG
Contact: Telephone 0341 124 83 30 or Email leipzig@smow.de
Consultations on request; Order collections possible

SMOW MUNICH
Contact: Telephone 089 6666 31 44 (Mon-Fr 10 am - 6 pm) or Email muenchen@smow.de
Consultations and order collections on request

SMOW SCHWARZWALD
Contact: Telephone 07721 992 55 20 or Email schwarzwald@smow.de
Consultations on request; Order collections possible

SMOW STUTTGART
Contact: Telephone 0711 620 090 00 or Email stuttgart@smow.de
Consultations on request; No out-of-office appointments in the next 2 weeks

USM × SMOW STUTTGART
Contact: Telephone 0711 217 474 00 r Email stuttgart@smow.de
Consultations on request; No out-of-office appointments in the next 2 weeks

Call us, mail us, stay healthy, stay responsible!

Updated: 29.03.2020