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smow customer service

Contact smow online shop

Customer service
You have a question concerning your order or a product? Our telephone customer service team can be contacted Monday to Friday between 8am and 6pm on +49 341 2222 88 22, or at any time by E-mail via or via:

USM consultation
You have any questions concerning USM furniture, you need assistance with planning or would like to reconfigure or extend an existing USM Haller unit, our specially trained USM service team will happy to assist. They can be contacted Monday to Friday between 8am and 6pm on +49 341 2222 88 11, at any time by E-mail via or via:

Additional USM assistance


Product returns
You wish to return your order or have a complaint? Your item was not delivered in perfect condition? Our apologies, and our priority now is to find the best possible solution.

You can contact our telephone returns service Monday to Friday between 8am and 6pm on +49 341 2222 88 22 or via E-mail at .

Our return address is:

smow c/o labelfarm GmbH
Erich-Zeigner-Allee 64
04229 Leipzig
Germany

Further information about returns & complaints

Answers to frequently asked questions concerning complaints, returns and order revocations can be found here FAQ.

Planning services
We are ready and happy to support you with the planning of your individual furnishing project. Our planning department can be contacted from Monday to Friday between 10am and 5pm on +49 341 2222 88 66 or via E-mail at .

Press contact and cooperation requests
Should you require high-resolution image for press/media purposes or would you like to discuss cooperation opportunities with smow? Please contact us at .

Contact smow showrooms

You wish a personal consultation in a smow showroom? You want to try an object prior to ordering, or experience the material and fabric choices? Please visit us in one of our stores, we are represented across Germany.

Social media

You would like to be informed about current offers or to collect furnishing inspirations? Simply follow smow on social media:

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