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smow customer service

Contact smow online shop

Customer service
You have a question concerning your order or a product? Our telephone customer service team can be contacted Monday to Friday 9 am - 5 pm on +49 341 2222 88 22, or at any time by E-mail via or via:

Questions concerning USM
You have any questions concerning USM furniture, you need assistance with planning or would like to reconfigure or extend an existing USM Haller unit, our specially trained USM service team will happy to assist. They can be contacted Monday to Friday 9 am - 5 pm on +49 341 2222 88 22, at any time by E-mail via or via:

Additional USM assistance

Product returns
You wish to return your order or have a complaint? Your item was not delivered in perfect condition? Our apologies, and our priority now is to find the best possible solution.

You can contact our telephone returns service Monday to Friday 9 am - 5 pm on +49 341 2222 88 22 or via E-mail at

Our return address is:

smow c/o labelfarm GmbH
Mühlweg 25
04319 Leipzig

Further information about returns & complaints

Answers to frequently asked questions concerning complaints, returns and order revocations can be found here FAQ.

Press contact and cooperation requests
Should you require high-resolution image for press/media purposes or would you like to discuss cooperation opportunities with smow? Please contact us at

Contact for Manufacturers
Would you like to contact our Portfolio Management Team concerning our product range? Please write to us at

Contact smow showrooms

You wish a personal consultation in a smow showroom? You want to try an object prior to ordering, or experience the material and fabric choices? Please visit us in one of our stores, we are represented across Germany.

Planning services

We are ready and happy to support you with the planning of your individual furnishing project. Our planning department can be contacted from Monday to Friday 9 am - 5 pm on +49 341 2222 88 66 or via E-mail at

Arrange an appointment for office and spatial planning:

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Social media

You would like to be informed about current offers or to collect furnishing inspirations? Simply follow smow on social media: