USM Haller FAQ

► System USM Haller: Furniture FAQ
► System USM Haller: Table FAQ
► System USM Haller: Accessories FAQ
► System USM Haller: Assembly Videos

System USM Haller: Furniture FAQ

My USM Haller sideboard was delivered, but the keys are missing?

If you ordered a USM Haller shelving unit without locks, but the doors are locked, it's likely to be the transport safety catch, a device designed to prevent the doors from opening during transport. You can unlock it by using a coin or screwdriver to turn the slot in the middle of the handle 90° to the right so that the slot is horizontal.

Will my USM Haller shelving unit be delivered fully assembled?

Up to a certain size all USM furniture is delivered fully assembled. However, in cases where the size exceeds the shipping company's maximum dimensions the shelving units will be delivered partially assembled. Please also consider your local conditions (e.g. narrow stairwells, upper floors without spacious lifts, etc.). In cases of partial assembly we will organise the final assembly on site. The assembly costs depend on the value of the goods and are a flat rate of EUR 149.00 plus 2% of the value of the goods within Germany. Prices for other countries are available upon request.

Can I expand my USM shelving myself?

System USM Haller is a modular systems that enables customised solutions. They can be expanded, modified and reconstructed at any time. This allows for individual design and future needs.

This high degree of flexibility and variability requires a multitude of individual components: the USM Haller modular furniture system consists of over 2,000 individual parts. Due to this complexity it is imperative that assembly, disassembly and reassembly be carried out by specially trained technicians. Also because as a manufacturer of high-quality products USM is committed to complying with applicable technical standards and safety regulations.

This is one of the key factors that ensures the value and longevity of USM products. Improper assembly risks damage to the user or the furniture, which would then require much more work to repair.

Furthermore, self-assembly/re-assembly may void product liability and warranty claims.

Is USM Haller furniture lockable?

USM Haller furniture with drop-down doors and pull-out/drawer compartments is equipped with a non-locking handle as standard. The standard handle only has a transport safety catch, which is designed to prevent the doors from opening during transport and thus causing damage.

If you would like to purchase lockable USM furniture, you can:

► Select lock handles in the smow USM Configurator
► Retrofit your USM Haller furniture with lock handles from the smow online shop
► Add the item "Surcharge for lock handle," which will be displayed as an accessory recommendation during the order process
► Install an app-controlled lock (Lock C): All smow stores offer options and advice for digitally locking a USM compartment with Lock C

How do I find out which lock number is installed in my USM furniture?

The three-digit lock number (201-300) is located on the key.

I've lost my USM Haller compartment key. Where can I find my lock number so I can reorder it?

If you've lost your USM Haller key and the compartment isn't locked, you can unscrew the lock handle. The lock number is printed on the inside of the lock cylinder. This allows you to reorder a lost key from smow at USM Haller Customer Service.

Can I have different lock numbers installed in my USM furniture?

Generally, one lock number is installed per piece of furniture or per order, but more than one is possible.
Please contact smow USM Haller Customer Service or inform Customer Service during the ordering process using the "Is there anything else you would like to tell us?" field if:

► Different lock numbers are to be installed in one piece of furniture
► Your order includes several pieces of furniture with lock handles and the furniture is to be equipped with different locking circuits (keys)

Can I customise a USM Haller shelving unit?

Almost anything is possible with the USM Haller modular furniture system – countless sizes and colours are available for your planning.

1. Use the USM Configurator from smow to design your own, completely customised USM furniture, or edit USM furniture from the smow online shop by selecting "More options in the USM Configurator" in the variant selection on the corresponding product page.

2. You are also welcome to contact our experienced smow USM Haller customer service at +49 341 2222 88 11, who can also handle complex furnishing requests (e.g., a piece of furniture with differently colored metal shelves). All available axis dimensions, shelf types, and doors are taken into account for special requests or special furniture (e.g., custom-made desks, bar furniture designs).

3. In the smow stores local advisory teams are also available to assist you with the full range of USM Haller furniture configurations.

Who can plan the conversion of my existing USM Haller shelving unit for me?

smow would be happy to provide you with a quote for the conversion of your USM Haller furniture via smow USM Haller customer service or your local smow store team.

smow works with assembly partners throughout Germany who have the necessary expertise in converting USM products thanks to many years of experience.

All teams in the smow stores can assist you with the conversion or expansion of your USM Haller furniture and offer the option of personal on-site consultation.

What is the load-bearing capacity of USM Haller shelving?

► The maximum permissible load (distributed load) for all metal elements (including perforated metal shelves), metal intermediate shelves, and inserts up to 750 x 500 mm in size is 50 kg.
► The maximum point load is 30 kg.

Heavy point loads (e.g., a metal sculpture on a small base) cause significant deflection. For metal elements with corresponding point loads of over 30 kg or distributed loads of over 50 kg, the reinforcing profile must be used for stability reasons. USM Haller reinforcing profiles can be purchased and installed (also retrofitted) as accessories in the smow online shop.

However, we recommend that you clarify the respective load case if you are planning storing heavy weights - in this case, please contact smow USM Haller customer service.

Why are USM interior shelves perforated by default?

The advantage is that perforated interior panels can be used for later conversions. However, these standard shelves can be individually replaced with smooth, unperforated interior panels during configuration. The disadvantage is that the non-perforated shelves cannot be used for later conversions.

Is there a catalog for the USM Haller modular furniture system?

USM Haller does not sell standard furniture from stock. Each piece of furniture is individually planned, priced, and assembled according to the customer's wishes and needs. USM brochures are available at smow for PDF downloads for Home and Work and include a clearly visible QR code for accessing the current price list.

System USM Haller: Table FAQ

Are USM tables delivered assembled? Do I have to assemble it myself?

USM Haller table legs and tops are shipped disassembled and can be easily assembled using one screw per leg.

Are the tools for assembling my USM table included?

The corresponding tools are included with the delivery.

How thick are USM tabletops?

USM Haller tabletops have a thickness of 19 mm - 20.6 mm.

They organisation tray on the USM table is crooked or tilted downwards – how can I fix this?

Over time, the weight of the tray can cause a slight angle error. This causes the edge of the tray to no longer be parallel to the table frame. Here's how to correct this:

Where can I find the adjusting screws?
► There are two M6 threaded pins on the underside of the organisation tray mount.

Tools:
► Use a size 3 Allen key.

Adjustment:
► If the tray is mounted on the left, adjust the left screw.
► If the tray is mounted on the right, adjust the right screw.

This adjustment allows you to correct the tilt error and realign the organisation tray parallel to the table frame.

System USM Haller: Accessories FAQ

How do I properly care for my USM Haller shelving unit?

► We recommend the USM Care Cloth
► You can find Care Instructions here
► For heavily used furniture (such as the USM Haller side table), we recommend using felt pads or leather overlays to protect your USM Haller furniture from scratches.

How do I properly care for the wooden tabletop of my USM Haller table?

USM recommends regular treatment (every 4-12 months, depending on use) of oiled USM Haller wooden tables with a special USM Haller polish.

How is the USM Haller insert frame installed?

To install a USM Haller insert frame, one end panel, one back panel, and two side panels are required. The front and rear walls have small barbs on the inside, and the side walls have matching eyelets. The eyelets must be hooked into the barbs and pressed down with a little pressure. This will snap the connection into place.

System USM Haller: Assembly Videos

How do I install and remove USM Haller panels?

How do I install a USM Haller lock handle?

How do I install USM Haller furniture glides and casters?

How do I install a USM Haller drop-leaf door with a lock handle?

How do I assemble a USM Haller structure?