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Delivery Service

Within Germany as well as to Belgium, Denmark, France, Luxembourg, Netherlands and Austria smow ship free of charge with our standard delivery service. Delivery costs for other countries can be found in the following table:

1) All orders to Switzerland and other non-EU countries are sent exclusive of German VAT. The delivery costs cover the transport and the charges for the import customs procedures. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately. Should you have further questions regarding additional charges please contact your local tax office.

Standard delivery is with DHL or with our for larger items our freight shipping partner. In addition to our free standard delivery service, we offer you various bespoke shipping services at extra cost.

Standard DHL Parcel Delivery DHL Logo

  • Free delivery to 7 countries
  • Deliveries are normally completed in 1 to 2 working days in Germany and Austria, in the rest of Europe ca. 2 to 5 working days. For Islands (Mallorca, Ibiza, Cyclades) please allow circa 1 week
  • With shipment tracking
  • Not at home at time of delivery? If possible, your delivery will be left with a neighbour, alternatively it will be available for pickup at your post office for 7 days after the attempted delivery.

Standard Freight Transport Delivery

  • Free delivery to 7 countries
  • Deliveries are normally completed in 2 to 3 working days in Germany, rest of Europe ca. 3 to 6 working days, Islands (Mallorca, Ibiza, Cyclades) ca. 7 to 10 working days
  • Delivery is understood as being to the front of the building, i.e. good will not automatically be carried into the building. Transport into buildings (or to the point of use) as well as the disposal of the packaging and pallets are the responsibility of the customer. (Should you require transport to final place of use, please book our comfort delivery service.)
  • Shipment tracking + advance telephone call to confirm delivery time/date
  • Delivery Monday to Friday, regular office hours (Saturday delivery available in some areas for a supplementary fee.)

Comfort Freight Transport Delivery

  • Highly recommended for USM Haller orders *
  • Only available for deliveries to Germany or Austria
  • Delivery time within Germany ca. 6-9 working days. For deliveries to Austria ca. 7-10 working days
  • Delivery to final place of use, i.e. in your apartment or your office by a two-man team
  • Removal and disposal of the transport packaging (outer packaging, pallets)
  • Shipment tracking + advance telephone call to confirm delivery time/date
  • Delivery Monday to Friday, regular office hours (Saturday delivery available in some areas for a supplementary fee.)
  • Comfort Service charge in Germany: EUR 39,00
  • Comfort Service charge in Austria: EUR 89,00

* We recommend the comfort delivery service for all large and/or heavy objects. In addition to the transport of the furniture to the final place of use, the shipping company here takes responsibility for disposal of the shipping pallet. Please note that particularly heavy furniture can only be delivered partially assembled - the delivery method, including assembly service, will be automatically calculated once you place objects in the shopping basket.

Delivery incl. Assembly

  • Especially large and/or heavy USM Haller units are delivered partly assembled and completed at the place of use – in such cases we will arrange the final assembly on your behalf
  • Only available for deliveries to Germany
  • Delivery time ca. 8-10 working days
  • Delivery to final place of use, i.e. in your apartment or your office by a two-man team in addition to the assembly service
  • Removal and disposal of the transport packaging (outer packaging, pallets)
  • Shipment tracking + advance telephone call to confirm delivery time/date
  • Delivery available Monday to Friday during normal office hours (Saturday delivery possible on request for a surcharge)
  • Service charge dependent on the value of the goods (EUR 149.00 base price + 2% of the value of the goods)

Express Delivery 12 o'clock

  • Available for in-stock articles ordered before 12 midday, next day delivery by 12 midday (Monday to Friday)
  • Only available for deliveries to Germany
  • Depending on size, the delivery will be via GO! or our freight shipping partner with delivery to the front of the building, i.e. without transport into the building to point of use and with no disposal of the transport packaging
  • Shipment tracking
  • No advance telephone call to confirm delivery time
  • Service charge EUR 39,00

In-stock products are usually dispatched by 12 o’clock and delivered within Germany within 24 to 48 hours. When ordering in-stock USM furniture, dispatch usually takes place after one working day. Outside Germany, the final delivery time is about 3 to 5 working days. Please note that when paying in advance (bank transfer), the shipping occurs after receipt of payment.

Many of our products are in-stock in their standard versions and are shipped in 95 % of cases within 24 hours of order. The delivery time of products which we do not have in stock, depends on the respective manufacturers. As soon as the consignment arrives from the manufacturer, we work hard to forward it to you as quickly as possible. Exact information on current delivery and shipping times can be enquired from the smow customer service team.

The delivery times for DHL parcels and freight shipments within and outwith Germany can be found in the following table:

Please check the goods immediately upon delivery by our logistics partner for externally visible damage and inform the courier. Should there be any visible damage please note this on the delivery note. Please note that with your signature you confirm the receipt of the goods in perfect condition. In case of a complaint, we ask you to contact our customer service as soon as possible by e-mail or telephone.

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