Delivery Service

Delivery Costs

For deliveries within Germany and to Austria, Belgium, Denmark, France, Luxembourg and the Netherlands standard delivery is free of charge. Delivery prices to other European countries are calculated as follows:

  Order value up
to EUR 100
Order value
over EUR 100
Order value
over EUR 2000
Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands Free of charge
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Liechtenstein 1, Lithuania, Norway 1, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden, Switzerland 1 EUR 9 9% of basket value EUR 179
Cyprus, Ireland, Malta, United Kingdom 15% of basket value, max. EUR 299
All other nations On request

1) All orders to Switzerland and other non-EU countries are sent exclusive of German VAT. The delivery costs cover the transport and the charges for the import customs procedures. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately. Should you have further questions regarding additional charges please contact your local tax office.

Delivery Methods

Depending on the size and weight of the ordered goods delivery is either through DHL or our freight transport partner.

Standard DHL Parcel Delivery

Standard DHL Parcel Delivery Logo
  • Delivery time within Germany and Austria ca. 1-2 working days. For the rest of Europe ca. 2-5 working days, Islands (e.g. Mallorca, Ibiza, Cyclades) ca. 1 week
  • Shipment tracking
  • Should no-one be home when DHL call the parcel will either be left with a neighbour or at your nearest post office for collection

Standard Freight Transport Delivery

Standard Freight Transport Delivery logo
  • Delivery time within Germany ca. 2-3 working days. Rest of Europe ca. 3-6 working days
  • Advance telephone call to confirm delivery time/date
  • Delivery Monday to Friday, regular office hours (Saturday delivery available in some areas at additional cost)
  • Delivery to the front of the building. Ordered goods will not be carried into buildings nor will packaging material be removed
  • Shipment tracking

Comfort Freight Transport Delivery

Comfort Freight Transport Delivery logo
  • Highly recommended for USM Haller orders
  • Only available for deliveries to Germany or Austria
  • Delivery time within Germany ca. 6-9 working days. For deliveries to Austria ca. 7-10 working days
  • Advance telephone call to confirm delivery time/date
  • Delivery Monday to Friday, regular office hours (Saturday delivery available in some areas at additional cost)
  • Goods carried to final place of use
  • Removal and disposal of all packaging materials
  • Additional cost in Germany: EUR 49,00
  • Additional cost in Austria: EUR 89,00
  • Shipment tracking

The comfort delivery service is especially suited for large and/or heavy objects as these generally involve a lot of packaging, often including pallets. With the comfort delivery service the freight transport company will take the packaging with them for disposal.

Delivery incl. Assembly

Delivery incl. Assembly logo
  • Especially large and/or heavy USM Haller units are delivered partly assembled and are completed at the place of use
  • Only available for deliveries to Germany
  • Delivery time ca. 8-10 working days
  • Advance telephone call to confirm delivery time/date
  • Goods carried to and assembled in final place of use
  • Removal and disposal of all packaging materials
  • Additional cost dependent on the article value: EUR 149 basic cost + 2% of article value

Express Delivery 12 o'clock

Express Delivery 12 o'clock logo
  • Available for in stock products ordered before 12.00 noon
  • Delivery by 12.00 noon following day (Monday to Friday)
  • Depending on size/weight of ordered goods delivery either with DHL or with our freight transport partner (Delivery to front of building, no advance telephone notice)
  • Only available for deliveries to Germany
  • Extra cost: EUR 39,00
  • Shipment tracking

Delivery Time

Products which are in stock will, as a general rule, be dispatched on the day of ordering assuming the order is placed before 12:00 noon 2, and be delivered to German addresses within 24-48 hours of dispatch. Outwith Germany the delivery time is ca. 3-5 working days.

Many of our products are in stock in standard versions. Individual product configurations and special commissions have to be ordered direct from the manufacturer and are, generally, ready within 3 to 6 weeks. You will be kept updated as to the expected delivery date.

Please find delivery times for DHL parcels and freight deliveries in the table below:

2) Orders paid by bank transfer will not be dispatched until payment has been received.

Receipt of Delivery

When you sign to accept the goods you also confirm that they have been received in good condition. Therefore please control all deliveries carefully upon receipt and inform the delivery agent of any visible damage.

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