The smow Christmas service
For the perfect Christmas, we at smow offer a wide selection of exciting, unusual and simply
beautiful Christmas gifts: whether design classics, home accessories or lighting design, in our
online shop you will find everything from the Vitra wall clock
to Eames Lounge Chairs.
But best of all, the smow Christmas service means you can order gifts until just before Christmas and receive them on time. The smow Christmas service includes ...
Same day dispatch
Products which are indicated in the smow online shop as being in stock, and which are ordered before 12 noon Monday to Friday are,
under normal circumstances, dispatched the same day. Orders dispatched with DHL are therefore generally delivered within 24 to 48
hours to addresses in Germany, for orders elsewhere in Europe please calculate 3 to 5 days. Larger objects are sent via freight
carrier and are generally within 2 to 3 business days to German addresses and 4 to 5 business days elsewhere. Orders for in
stock units are normally dispatched the day after receipt of the order.
The stock levels indicated in the smow online shop are updated once every minute.
Should you require a guaranteed delivery the next working day, we can offer our express delivery service. For an additional charge of EUR 49.00 orders for in stock products placed before 12 noon (Monday to Thursday) will be delivered by 2 pm the following day (Tuesday to Friday). (NOTE: Express service is only available for delivery addresses in Germany and for orders paid via invoice, credit card, PayPal or Sofortüberweisung.)
The delivery time of items that we do not have in stock, depends on the manufacturer and is usually between 2 and 12 weeks. As soon as the order goods arrive from the manufacturer, we will immediately forward them to you.
Guaranteed Christmas Delivery
For delivery addresses in Germany: All orders placed before 12.00 noon, Thursday December 21st, will be processed that day.
In stock items dispatched by DHL should therefore be delivered by December 23rd. For larger objects dispatched via freight carrier
the deadline is 12 noon on Tuesday December 19th. All delivery times are for immediately available products and assume that the
respective carriers are not faced with extreme weather conditions or other unpredictable events hinder the delivery.
For delivery addresses elsewhere in Europe delivery times vary according to the destination country.
Chosen unluckily? All smow orders are covered by 30 day return and exchange policy!
Despite your best intentions and our best service, sometimes gifts just don't elicit the hoped for response. No problem. Unused items can be returned or exchanged within 30 days. And should the stress of the season of goodwill keep you from visiting the post office, or should the recipient not receive their gift until after the deadline has been reached, fear not, our Christmas elves are still around in the first days of January to deal with your returns and exchanges.
You still have questions? Give us a call or send us an email!
Should you be unsure if your chosen gift will actually arrive on time, or need more information about a product to help you decide, please contact our customer service team. The smow service team can be reached Monday to Friday from 9 am until 5 pm at +49 341 2222 88 22 or via email: email@example.com. Alternatively you can use our contact form.
We will answer your queries within 24 hours - guaranteed!
On weekdays your emails will usually be answered within a few hours, at the latest by the next business day, and always from our trained staff. Should you have any queries please contact us, we will be happy to assist however we can.